FAQ

How do I change my billing address? 

You can edit the billing address at checkout the page, before completing the payment. The billing address can't be edited once payment info is submitted.

Note: The billing address won't affect the shipment of your order. If you already paid but want to change it, you may cancel the current order then repurchase.

How do I check my order status?

Orders can be checked via "My Account" on the website.

Once the package starts shipping, A shipping confirmation email will be sent immediately. You can quickly check the status of all items in the order by clicking the "View your order" button in the email. (screenshot below )

Can I change or modify my order?

• Modifying shipping address:

For unshipped orders, please contact us to Modify shipping address:

For already shipped orders, the shipping address CANNOT be changed.

• Changing items：

Please contact us to cancel the original order and place a new order for new items.